• Can I access my website without the www.?

• Do you offer dial-up Internet access?

• How do I use CPanel and all of its features?

• How do I manage my email accounts?

• How do I set up my domain name through AWS servers?

• I've lost my CPanel account password. Can you give it to me?

• How do I FTP my files to your server?

• I can't login to my account. What's wrong?

• My website appears to be down. What's wrong?

Can I access my website without the www.?

Yes. You can access your website with or without the www.

Do you offer dial-up Internet access?

No, you must acquire your own Internet Service Provider (ISP) if you wish to access the internet. We would suggest a provider that includes an SMTP service.

How do I use CPanel and all of its features?

AWS includes an introduction to CPanel and its key features with each applicable new account. If you need further instruction and want to learn about additional features, please refer to CPanel’s online help site. It will take you step-by-step through many of its features and functions, including screen shots and icon recognition graphics. To access the help site, go to the following address: http://www.cpanel.net/docs/cp/. Please remember that your hosting package may restrict your access to certain features and functions. If you have any further questions regarding CPanel, there is an enormous amount of continuously updated information through their forum: http://forums.cpanel.net. If neither of these options have answered your questions, please contact us for assistance.

How do I manage my email accounts?

In your CPanel account, you can add, edit, and remove POP email accounts. You can also set up aliases to forward mail and auto responders to automatically send a response to messages sent to a certain account. If you desire, AWS will help you set up your initial email address(es) free of charge when you signup for service.

How do I set up my domain name through AWS servers?

To change your domain name server to AWS, please give us a call toll free at 1-800-679-1686. We can help you through this relatively easy process at no charge. If you are familiar with domain name server assignments, point your domain name to the following DNS: Primary - ns1.athletewebservices.com; Secondary - ns2.athletewebservices.com.

I've lost my CPanel account password. Can you give it to me?

Sure. If you has lost your CPanel account username or password, please email us a request using your primary email account we have in our records for your AWS account. In the email, state your AWS account number and your account's domain name. An AWS representative will email you the requested information.

How do I FTP my files to your server?

In order for you to transfer your files from local PC to an AWS server, you will need to use a File Transport Protocal (FTP) client. Simply follow the instructions below to FTP to an AWS server using your FTP client. If you are FTPing from WYSIWYG web publishing software such as Dreamweaver or FrontPage, please refer to its own FTP instructions.

FTP instructions:

1. Launch your FTP client.
2. Create a new FTP profile (site), and name it whatever you like.
3. Specify the "host name" or "IP address" by entering the IP address provided in your account welcome letter.
4. Enter your Cpanel username (provided in your account welcome letter).
5. Enter your Cpanel password where it says "password." (provided in your account welcome letter).
6. Enter "public_html" where it asks for an "initial path" or "remote site folder" (found under "Startup" tab in some FTP clients).
7. Click the button to make the connection.
8. Once some folders appear in the FTP client's display, simply select the files from your PC and place into the desired folder of your FTP client.
9. The files are now copied to the server.

IMPORTANT: ALL your webpages, graphics, audio clips, scripts etc. MUST go into the "public_html" directory in the root of your server to be viewable on the web.

NOTE: No other fields need to be filled in for this to work, only the designated fields from above are required. Each FTP client may have its own terminology. If you are having problems making an FTP connection, please contact us.

To view the files on the web, simply type your IP address or associated domain name and the file you would like to view into your browser.

I can't login to my CPanel account. What's wrong?

It is possible you are entering the wrong username or password. Please double-check these in your AWS account welcome letter. If you are entering these correctly, it could be a network problem. If you think this is the case, please report it to us immediately.

My website appears to be down. What's wrong?

First, check to make sure your domain name has been transferred before you attempt to find your website using your domain name. If your domain name has not been fully registered or transferred, you will not be able to view your website through it. Instead, you will need to use your IP address or unique AWS account address (for this information, please refer to the login email you were sent after signup). If your domain has been transferred, it is possible that it could be a network problem. If you think this is the case, please report it to us immediately.